Happiness

Creative License

At Happiness, our bakers, designers, and decorators will follow customer provided recommendations, directions and specifications to the best of their ability. However, creative license is often needed to ensure that every product that leaves our shop will reflect our highest of standards. Every item that leaves our kitchen is handmade, meaning each item is unique. Happiness cannot guarantee 100% accuracy in regards to colour matching, proportions, or composition.

Pick-Up

Happiness offers pick up of orders at 430 Wellington street or 1680 Richmond street during our open hours. All orders must be picked up on the date selected when placing your order. If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at 519-2042854 or email us at myhappiness.ca@gmail.com to discuss options. Orders not picked up on their pick up date are not eligible for a refund and a new order will need to be placed for a new pick up date. If you want to select flavours for your assorted order, you must call or email. Please note that phone lines are often busy and requests are not guaranteed.

Returns/Refunds/Exchanges

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Happiness does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing myhappiness.ca@gmail.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number, name and date of pick up, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Happiness experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number or name, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Happiness will issue a credit or re-order.

Cancellations and Modifications

All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. However, at its sole discretion, Happiness may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For order cancellation or modification requests, please call or email. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

Special Orders and Large Quantities

For special orders and large quantities, please reach out to myhappiness.ca@gmail.com at least two weeks (14 days) prior to desired pick up date with the date you’d like your order for, quantities required, and desired flavours. Our team will provide you with the options we have available to best suit your needs. All special and large orders require credit card information for reservations and are accepted on a first come, first served basis based on availability.

Contact

The Happiness Customer Service Team is in the office responding to emails in the order they are received Monday – Saturday. Please email myhappiness.ca@gmail.com and our team will get back to you as soon as they are able.

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